FAQ

  • How long does shipping take?
    • If your order is received before 3:00 p.m., we will usually ship it the same day. Your dream dress will then arrive within 2-5 working days.
  • Which shipping service provider does Dressbyela use?
    • We are currently working with DHL
  • Is my shipment insured?
    • Absolutely! Each dress is shipped insured for the appropriate amount via DHL.
  • I live abroad. Is delivery abroad possible?
    • Of course. We ship to other European countries.
  • What payment methods do you offer?
    • You can pay in our shop in several ways.
      • CREDIT CARD (VISA, AMERICAN EXPRESS, MASTERCARD, UNION PAY)
      • PAYPAL
      • APPLE PAY
      • GOOGLE PAY
      • SHOP PAY
      • KLARNA
      • SOFORT TRANSFER
  • Can I exchange my dress?
    • Yes. As soon as we receive the dress, we check whether all seals and labels are attached to the dress undamaged. If everything is OK, you will receive a voucher for the same amount and can choose a new dream dress. You currently have to pay the shipping costs for the return shipment yourself.
    • Reduced items are excluded from exchange.
  • Until when can I exchange my dress?
    • After receipt, you have 7 days to inform us of your exchange request.
  • How do I return the dress?
    • First, make sure that the item is still in its original condition (including all seals and labels). Pack the dress in the original box including the reference of your order and send it back with sufficient postage to the following address:
Dress by Ela
Alte Magazin Straße 3
51147 Cologne
Germany